Comments on: Getting rid of Email http://www.mazar.ca/blog/2009/09/20/getting-rid-of-email/ News from the Trenches of Librarianship Mon, 06 Sep 2010 01:40:00 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Bruce Harpham http://www.mazar.ca/blog/2009/09/20/getting-rid-of-email/comment-page-1/#comment-379404 Bruce Harpham Tue, 06 Oct 2009 21:30:36 +0000 http://www.mazar.ca/?p=1521#comment-379404 On the topic of Yammer, I recently went to a SLA Toronto event where it PricewaterhouseCoopers revealed that it is experimenting with Yammer for some internal communications. For some uses (e.g. reference questions or other customer needs), a ticket system is likely the way to go. Large companies use ticket systems to keep track of their huge volume of activity; I don't see why that could not be adapted for a library context. There is ultimately a deeper question in your post however; whether librarians should take a leadership role in advising about technology behaviour or whether we should just meet people at their technology comfort level. It would be interesting to explore that question further. On the topic of Yammer, I recently went to a SLA Toronto event where it PricewaterhouseCoopers revealed that it is experimenting with Yammer for some internal communications.

For some uses (e.g. reference questions or other customer needs), a ticket system is likely the way to go. Large companies use ticket systems to keep track of their huge volume of activity; I don’t see why that could not be adapted for a library context.

There is ultimately a deeper question in your post however; whether librarians should take a leadership role in advising about technology behaviour or whether we should just meet people at their technology comfort level. It would be interesting to explore that question further.

]]> By: Chris Miller http://www.mazar.ca/blog/2009/09/20/getting-rid-of-email/comment-page-1/#comment-379394 Chris Miller Wed, 23 Sep 2009 11:07:00 +0000 http://www.mazar.ca/?p=1521#comment-379394 Good thoughts, you are talking about the IBM blogger http://www.elsua.net who moved away form email and documents his reduction in email received over time Good thoughts, you are talking about the IBM blogger http://www.elsua.net who moved away form email and documents his reduction in email received over time

]]> By: Steven Kaye http://www.mazar.ca/blog/2009/09/20/getting-rid-of-email/comment-page-1/#comment-379392 Steven Kaye Mon, 21 Sep 2009 05:02:25 +0000 http://www.mazar.ca/?p=1521#comment-379392 Dave Snowden has an excellent post on email: http://www.cognitive-edge.com/blogs/dave/2007/12/the_death_of_email_part_ii.php Dave Snowden has an excellent post on email:

http://www.cognitive-edge.com/blogs/dave/2007/12/the_death_of_email_part_ii.php

]]> By: jeremy http://www.mazar.ca/blog/2009/09/20/getting-rid-of-email/comment-page-1/#comment-379391 jeremy Sun, 20 Sep 2009 19:11:15 +0000 http://www.mazar.ca/?p=1521#comment-379391 i like email. much more than other things. i like email. much more than other things.

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